The customer service gold standard
Nothing creates long term growth and customer retention like excellent customer service. Customer service has an even bigger effect on your company’s image than all the marketing money in the world can buy. Now, with the rise of social media, the effect of a good or bad customer service experience is magnified even more. Click here to read more on the effect of social media on customer service.
Monitor Social Media
Smart companies are monitoring social media for complaints, so they can address them before they explode on sites like Facebook, Twitter or Yelp.com. However, an ounce of prevention is worth a pound (or even more these days) of cure, and good customer service is the key to prevention and retention. Read Customer Service and the Rise of Social Media
Jay Shenk, the Principal of Crow Hill Associates, was directly responsible for both customer service and client relations at: