Operations isn’t the glamorous side of business, but for those of us who enjoy technology and streamlining processes, it’s exciting and rewarding work. With the right approach, which includes seeing beyond just processes to ‘why’ something is done, it’s almost always possible to both save effort (and money) while improving service levels. Too often people are trapped in the ‘means’ without looking at what the end goal is.

Jay has worked in Operations for over twenty years, during which time he’s designed (and redesigned) warehouses, restructured departments, used technology to streamline workflows, and saved money while improving service. See how Crow Hill can help your business get a competitive advantage.